Fellow inside sales representative Jeanne bMrocka/b agreed. "The customer reigns," she said. "We speed things up by making decisions on the fly.""They don't have to come to me for a decision," said Mazza. "We have a wonderful group of capable , ... "When I go on bvacation/b, I never even call in, that's how much I trust them," he added. "This didn't happen overnight," Mazza noted. "But these people along with some high energy new employees, are what's made this company." ...